Privacy Policy

F.C. Copenhagen takes responsibility for your privacy very seriously and we are committed to protecting your personal information.

Our privacy policy explains how we process your personal information on our websites and other digital platforms.

Please note that our websites and other digital platforms may contain links to third party websites / digital platforms that may be of interest to you. We therefore recommend that you check the privacy policies and procedures of these websites / digital platforms before using them.

What personal data does F.C. Copenhagen collect?
F.C. Copenhagen collects and processes certain general personal data about you, including name, address, delivery address, e-mail address, telephone number, date of birth and payment card information. It may also be necessary for us to collect sensitive personal information about you, including any disabilities or health needs.

When you interact on our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us understand how our fans use our digital platforms so we can create better content and more relevant communications:

How you have reached our digital platform and the Internet Protocol (IP) address you have used
Your browser type, versions and plug-ins, and your operating system
What pop-ups or push messages you have seen
What content you have 'liked' or shared
Which videos have you watched and for how long
What ads you have seen or interacted with on our platforms
Your journey through our digital platform, including which links you click on and any searches you've made, how long you've been on a page and other interactions
Your affiliation as a customer
Information you provide when filling out forms

How is your personal data collected?
Your personal data is collected by:

You inputting data yourself into our systems, which can be supplemented by a subsequent contact with you, or we may receive them from other organisations, e.g. business partners.

For what purpose does F.C. Copenhagen use your personal data?
We process your general personal data for one or more of the following purposes:

to administer and offer products and services that you have requested or expressed an interest in
to administer competitions and other offers in which you participate
to communicate with you if the service you have requested is not available
to personalise and improve your experience on our platforms
to conduct market research that may improve your experience and our products and services
to collect your activity on our digital platforms
to create an individual profile for you that enables us to respect your wishes
to screen for fraud and deception
to personalise and tailor the communications we send out to you
to help control admission for F.C. Copenhagen's away games if you use FCK Away

We process your sensitive personal data for the following purposes:

To take into account your needs in connection with an event or service that takes place at the stadium, so that we can ensure your optimal comfort and safety

On what legal basis is your personal data processed?
Personal data collected and processed for use for the above purposes is processed by one of the following:

På grundlag af et samtykke, jf. persondataforordningen art. 6, stk. 1, litra a) eller art. 9, stk. 2, litra a),
Som følge af, at behandlingen er nødvendig af hensyn til opfyldelse af en kontraktretlig forpligtelse overfor dig, jf. persondataforordningen art. 6, stk. 1, litra b),
Som følge af, at F.C. København er retligt forpligtet hertil, jf. persondataforordningen art. 6, stk. 1, litra c),
Fordi det er nødvendigt af hensyn til udførelse af en opgave i samfundets interesse, jf. persondataforordningen art. 6, stk. 1, litra e).
Fordi det er nødvendigt for, at F.C. København kan forfølge en legitim interesse, jf. persondataforordningen art. 6, stk. 1, litra f).

On the basis of a consent,. the personal data regulation art. 6 pieces. 1, letter a) or art. 9, subsection 2, letter a),
As a result of the fact that the processing is necessary for the fulfilment of a contractual obligation towards you, cf. the personal data regulation art. 6 pieces. 1, letter b),
As a result of F.C. Copenhagen being legally obliged to do so, cf. the personal data regulation art. 6 pieces. 1, letter c),
Because it is necessary for the performance of a task in the interest of society, cf. the personal data regulation art. 6 pieces. 1, letter e).
Because it is necessary for F.C. Copenhagen to pursue a legitimate interest, cf. the personal data regulation art. 6 pieces. 1, letter f).

Personal data is only collected which is necessary for F.C. Copenhagen to fulfil its obligations towards you. If you do not provide the required information, F.C. Copenhagen will not offer the requested service.

Who does F.C. Copenhagen forward your personal data to?
F.C. Copenhagen does not pass on personal data to other data points, unless:

you expressly consent to this
it is used to fulfil a contractual obligation towards you
if F.C. Copenhagen is legally obliged to do so

Typically, the forwarding of information is to business partners, other clubs (in accordance with FCK Away), public authorities, audit firms, law firms, or financial institutions or insurance companies.

In addition, we may share your data with advertising networks and/or social media for the purpose of selecting and displaying relevant advertisements to you via these networks/platforms and to search engines and analytics providers.

We use, for example, Facebook's 'Custom Audience' service. With this service, we can show you personalised ads when you visit Facebook's social media platforms. It works by converting your email address into a unique number that Facebook uses to match to unique numbers that Facebook generates from the email addresses of its users. You can always block Facebook from using this via your Facebook profile.

F.C. Copenhagen also uses a number of third parties who store and process data on behalf of F.C. Copenhagen. These data processors are not entitled to use your personal data for their own purposes. In addition, we only use data processors within the EU/EEA or countries that provide a sufficient level of protection.

Cookies
We use standard cookies technology on our websites. Cookies are small bits of information that are stored by your browser on your computer's hard drive. They are used to record how you navigate this website on each visit. We recommend reading our cookie policy.

Period of storage
Personal information is stored for the period of time permitted by law, and F.C. Copenhagen deletes all information when it is no longer necessary to fulfil the purpose of its original collection.

Security
We take the security of your personal information seriously. When browsing our platforms, we use the latest Transport Layer Security (TLS) encryption technology to protect your information.

In addition, we have security procedures in place to protect our paper-based systems and computer-based databases from loss and misuse, to which we only provide access when absolutely necessary. We also have strict guidelines for the use of personal data in our systems and databases.

If your access to certain areas of our digital platforms requires a password, you are responsible for keeping your password secure and confidential. You must not share or disclose your password with others.

Right to insight and rectification
At F.C. Copenhagen, you always have the right to gain insight into which personal data we have registered about you. In addition, you have the right to have information updated, deleted or blocked that is incorrect, misleading or similarly processed in violation of the law.

This can be done by writing to us at fck.dk/dataformular. We encourage you to update your personal data when there are changes to this.

Right to data portability
You have the right to receive all personal data that you have given to F.C. Copenhagen in a commonly used and machine-readable format, if the processing is based on a consent or a contract. You are entitled to transfer this personal data to another company.

Right to object
If your personal data is processed so that F.C. Copenhagen can pursue a necessary and legitimate interest, or if your personal data is used for direct marketing, you also have the right to object to processing. F.C. Copenhagen will no longer process your personal data for marketing activities. This can also be done by contacting the club at fck.dk/dataformular.

If you have subscribed to receive marketing communications, you can unsubscribe at any time. Either via links in individual emails, or by following the unsubscribe instructions in text messages or other messages that you receive from us.

Consent
If F.C. Copenhagen processes your personal data on the basis of consent, you can withdraw consent at any time by contacting the club at fck.dk/dataformular. After this, we will no longer process your personal data.

However, you should be aware that if you withdraw consent, F.C. Copenhagen will no longer be able to exercise its obligations towards you.

Read our Statement of Consent regulations here

Complaints
Complaints about the processing of personal data must be made to the Data Protection Authority, Borgergade 28, 5, 1300 Copenhagen K, tel.: 33193200, or via email: dt@datatilsynet.dk. You can find other general guidance and information at www.datatilsynet.dk.

Contact
If you have any questions about our processing of your personal information or this privacy policy, please feel free to contact us:

F.C. Copenhagen P/S
CVR no. 43952161
Per Henrik Lings Allé 2
2100 Copenhagen East.

Customer service: kundeservice.fck.dk

We aim to meet a high standard and our policies and procedures are continuously reviewed. We may therefore change this privacy policy from time to time.

We therefore recommend that you regularly keep yourself updated on this page.